Pet Supplies Loyalty Program - Friends of Chuck | Chuck & Don’s
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EARN MONTHLY REWARDS TO REDEEM IN-STORE OR ONLINE. PLUS, FREE FOOD AND TREATS.

BECOME A FRIENDS OF CHUCK MEMBER

GET 4% BACK - AND EARN
FREE FOOD AND TREATS!

Friends of Chuck loyalty members get 4% back on everything (including services) and earn monthly rewards that can be redeemed in-store or online. Added perks include free food, treats and special cat discounts.

Whether you shop in-store or online, every purchase counts. Watch the rewards add up fast, just for being a member.

Whether you shop in-store or online, every purchase counts. Watch the rewards add up fast, just for being a member.


FRIENDS OF CHUCK MEMBER BENEFITS

Get 4% back on every purchase by earning 1 Reward Point for every $1 spent on products or services.

Receive monthly rewards to use in-store or online - you'll get a minimum monthly reward of $2, just for being an active member.

Earn free food, treats, supplements and litter by shopping participating brands in-store and online.

Save 10% on cat litter, toys and supplements with any dry cat food purchase. Use code CAT10.

Plus, enjoy exclusive access to in-store and online offers, educational events, product updates and receipt tracking.

Pet wellness starts with healthy food and treats, but it doesn't end there. That's why our customer loyalty program lets you earn rewards for all the ways you help your pet feel their best, including:

Food, Treats & Supplements

Pets are what they eat. Make sure it's all-natural food, vitamins and minerals.

Toys & Other Pet Supplies

New toys stimulate the mind and promote exercise, so be sure to mix things up.

Grooming & Self-wash

It's about so much more than looks. Regular grooming keeps them feeling great inside and out.

BECOME A FRIENDS OF CHUCK MEMBER

No hassles. No charges. Joining is quick, easy and free.

Or visit us in-store to create an account.

You must use a unique, valid email to create your account. Opt in to email updates so you never miss out on 2X points and other member-exclusive offers.

HOW REWARD POINTS WORK

$1 SPENT = 1 REWARD POINT

1 REWARD POINT = 4% (OR $0.04) BACK

100 REWARD POINTS = $4 REWARD

Plus, keep an eye out for bonus points!

REWARDS FAQ

Can I use my rewards in-store and online? 

Yes! To redeem rewards in-store, simply show your emailed voucher to a team member at checkout or ask them to look it up.

To redeem rewards online, just enter your voucher number in the “Promo code, reward voucher or gift card” field on the checkout page.  Once you enter the 16 digit reward number a PIN box will appear for you to enter your PIN. (Voucher or gift card redemption is not yet redeemable in Shop Pay checkout. You must checkout without logging into your Shop Pay account to use your reward vouchers.)

How do I get monthly reward vouchers and Frequent Buyer Program (powered by Astro) vouchers?

Within the first 15 days of the month, you’ll receive a reward voucher based on your previous month’s spending. Be sure to keep your account up to date with a current, valid email address so you don’t miss out on any rewards. 

You can check your Frequent Buyer Program (powered by Astro) reward status by logging in to your online account and connecting to the Astro Loyalty Program. Or by asking a team member to check your status in-store. 

How can I redeem free items for the Frequent Buyer Program (powered by Astro)? 

You can redeem free items at any store or online. To redeem online, log in to your account and click “Astro Free Bag Program.” Select the item you’d like to redeem and add it to your cart.

Note: your cart will show the item's regular price and the free item discount will automatically be applied at checkout. Members are responsible for the in-store or online tax associated with the free item. If you leave checkout before completing your purchase the reemed bag will disappear and you will need to contact customer service.

How soon will I see my purchase recorded in the Frequent Buyer Program (powered by Astro)? 

Items purchased in-store will immediately be added to your Frequent Buyer Program (powered by Astro). Items purchased online will be added to your Frequent Buyer Program as soon as your order is fulfilled (picked up in-store or shipped).

To check your Frequent Buyer Program (powered by Astro) status, log in to your online account and connect to the Astro Loyalty Program. Or ask a team member to check in-store. 

Can I earn Reward Points and Frequent Buyer Program (powered by Astro) free products on Autoship orders? 

Yes! As long as you’re logged in to your account when you make your first Autoship order, you’ll earn Reward Points on that order and all future Autoship orders.  All orders will also count towards the Frequent Buyer Program (Powered by Astro) if it's a participating brand.

QUESTIONS?

Call Customer Service at 855-977-1119 or send us an email.

FRIENDS OF CHUCK MEMBER PROGRAM TERMS AND CONDITIONS:

Receive 4% back on all products and services by earning 1 Reward Point for every $1 spent. 1 Reward Point = $0.04. Gift card purchases are not eligible for Reward Points.

Monthly rewards are valid to use in-store or online for up to 45 days after they are issued. Rewards are issued early in the current calendar month based on all product and service purchases made in the previous calendar month. Reward vouchers cannot be redeemed on Autoship orders. To qualify for a minimum monthly reward of $2, member must have made at least one purchase using their loyalty account during the previous calendar month, earning a minimum reward of $0.01.

Free food and treats program is based on participating brands. Brands and products are subject to change. Customer is responsible for the sales tax associated with the free product. Additional manufacturer program terms may apply.

To earn member benefits in-store and online, member must be logged into their account using the email address used to set up their Friends of Chuck loyalty account. Program is subject to change at the discretion of Chuck & Don’s.

See all Friends of Chuck Member Program Terms here.

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